If you need help, we love to help. Speediest way to reach us is at  Keep a record of the 500 or 600 number key code stamped on your keys!!!

Installation / Operation Guides

IMPORTANT: Lost keys are the main reason for service calls. Note your 500 or 600 key code stamped on the keys. Store at least one key in a central place. If you have site security, they will have a key locker, and you can call them 24/7.


The only routine maintenance needed is to change the battery roughly every five years or if the alarm has been triggered and run for more than 15 minutes, or for an unknown period of time.

Trouble Shooting!

Trouble issues are rare, and for this reason we do not have people dedicated to telephone support. By far the fastest way to get hold of us is by email at